Refund policy

Refund & Return Policy

At PinnacleHome, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

30-Day Return Policy
We offer a 30-day return policy from the date you receive your item. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

How to Request a Return
To initiate a return, please email us at support@pinnaclehome.shop with:
• Your order number
• Reason for return
• Photo of the item (if damaged or defective)

We will respond within 1–2 business days with return instructions.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at support@pinnaclehome.shop with photos of the damage. We will send a replacement or issue a full refund at no extra cost to you.

Non-Returnable Items
• Items returned more than 30 days after delivery
• Items that have been used or damaged by the customer
• Items without original packaging

Exchanges
We do not offer direct exchanges. If you need a different item, please return your original order and place a new order.

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Refund policy

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